Privacy policy
Privacy Policy
Last Updated: May 26, 2026
1. Data Controller
The Product Co. is a globally marketed brand operated by its parent company THE MAISON AVENUE, headquartered in the United Arab Emirates. THE MAISON AVENUE acts as the data controller for all personal information collected through theproductcodubai.com from customers worldwide. References to "we", "us", or "our" refer collectively to The Product Co. and THE MAISON AVENUE.
Contact: e.comm.store95@gmail.com
Registered Jurisdiction: United Arab Emirates
2. Information We Collect
We collect the following types of personal information when you use our website or place an order, regardless of your country of residence:
- Name, email address, phone number, and delivery address
- Payment information (processed securely — we do not store full card details)
- Order history and transaction data
- Device information and browsing data (via cookies and analytics tools)
- Communications you send us
- Country of residence and shipping destination
3. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders and arrange international shipping
- Communicate order updates, tracking information, and customer service responses
- Send marketing communications (only with your consent)
- Improve our website and services
- Comply with legal obligations under UAE law and applicable international regulations
- Facilitate customs and import documentation where required
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Performance of a contract (to fulfill your order and arrange delivery)
- Legitimate interests (to improve our services and prevent fraud)
- Compliance with legal obligations under UAE and applicable international law
- Your consent (for marketing communications)
5. International Data Transfers
As a UAE-based business serving customers globally, your personal data may be transferred to and processed in the United Arab Emirates and by third-party service providers located in various countries. We take appropriate steps to ensure such transfers are conducted securely and in accordance with applicable data protection standards.
6. Data Sharing
We do not sell your personal data. We may share your information with:
- Payment processors and banking partners acting on behalf of THE MAISON AVENUE
- International courier and logistics partners to deliver your order worldwide
- Customs and border authorities where required for international shipments
- Technology providers (e.g., Shopify platform) who support our global operations
- Regulatory authorities if required by UAE law or applicable international obligations
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by applicable UAE laws and regulations.
8. Your Rights
Depending on your country of residence, you may have rights regarding your personal data, including the right to access, correct, or request deletion of your information. To exercise any of these rights, contact us at e.comm.store95@gmail.com.
9. Cookies
We use cookies and similar technologies to improve your browsing experience and analyze global traffic patterns. You may disable cookies in your browser settings, though this may affect certain website features.
10. Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse, in line with internationally accepted security standards.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of our website after any update constitutes acceptance of the revised policy.
12. Contact Us
For privacy-related inquiries:
Email: e.comm.store95@gmail.com
The Product Co. — a brand of THE MAISON AVENUE
Headquartered in the United Arab Emirates | Serving Customers Worldwide